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Need a better service

Highly disappointed by the room booked. Had mentioned that v had 2 kids. 8yr n 2.5yr. But it wasn’t mentioned to the hotel ppl. Plus a delux room could havebeen booked but it wasn’t. V needed any extra bed which was not included. The rooms were also stinky and not very clean. It was a total out off after v landed. V did upgrade by paying extra amount. There were ants where the sugar was there. Nothing was spike and span. And some staff were also unpleasant. As booked two months before we thought our accommodation was very good. V could have got better deals online with the shame amount of money v paid. No value for money.